At Raven Concealment Systems (RCS), we want you to shop with confidence and not be dissuaded by high shipping costs. That's why, for nearly all of our orders we offer $8.50 Flat Rate Standard Shipping for our domestic orders. Some weight and volume exclusions do apply. Additional shipping may be assessed for Alaska, Hawaii, and U.S. Territories.
Orders received before 1400 EST will typically ship same-day, Mon-Fri.
*Note: Same Day shipping may not apply during holidays and industry events, such as Shot Show.
Optional expedited shipping is available via UPS or Fedex. Please contact our customer service team if you require this. Keep in mind we operate Monday - Friday; orders placed after 1400 EST on Friday will ship the following Monday.
The default $8.50 Flat Rate Shipping does NOT come with shipping insurance, nor signature confirmation on delivery.
If you require greater security for your parcel, we strongly encourage you to contact us for expedited shipping -- Which will come with signature confirmation and carrier insurance to cover your package against damage or loss from the carrier.
RETURNS / CANCELING YOUR ORDER
RCS stands by the products we sell -- if your item has a defect in material or workmanship: we offer full refunds or equal value exchanges within 30 days of purchase. We correct our shipping mistakes at no cost to you. Otherwise, be advised that returns/exchanges may be subject to restocking fees that at minimum cover shipping and credit card processing fees and up to 30% of the cost of the item (if sealed). Select items, such as PPE, and medical devices may not be returned. Contact us regarding questions before purchasing if unsure.
Items with restrictions to states or municipalities (ex. magazines) will not ship. You will be refunded minus the credit cards fees. Know your local laws before ordering; RCS is not responsible for your compliance with local/state laws.
Please read item descriptions: Pre-Order items will be noted in the Product Name and Description, along with their estimated lead times. Pre-ordered items may be subject to a non-refundable deposit up to 50% of the cost of the item.
MISSING / STOLEN PACKAGES
RCS is responsible for items up to the point of shipping, and once the order has shipped, it is the responsibility of the carrier to deliver in a timely manner to the address you've provided.
RCS is NOT responsible for any of the following situations:
- Wrong address delivery due to incorrect input by the customer during the order process
- Missing or stolen packages that track as being delivered
- Damage to products during shipping or delivery*
We recognize that package theft appears to be on the rise, it is advisable to try to time your delivery to days when someone may be at home to receive the parcel. If your package is missing, and the carrier is showing as having delivered the parcel, contact the carrier first and the delivery person may be able to recall details about the delivery. Be advised, the carriers may require a police report if you intend to file a claim and are suspecting package theft. Please do so, as that may assist with reimbursement.
*Note: We do our best to pack your items securely. If you feel our packing was inadequate and resulted in damage to your items, please photo document the packaging and the product and email us at [email protected] so that we can assess the claim for reimbursement or replacement as soon as possible.
Items will be headed and clearly marked with PRE-ORDER and a shipping estimate. If any other in-stock items are added with PRE-ORDER items, the full order will ship complete when the PRE-ORDER item is available to ship. If you need split shipments, you must contact us to make arrangements and pay the full cost of shipping the additional packages.
Pre-orders will not be invoiced until the items are ready for shipment.
At this time, RCS does not accept direct to consumer International orders. We DO ship to Armed Forces/APO addresses, and all US territories. For government orders, or those wishing to join Our growing list of International Dealers, please contact RCS at [email protected]